“Your most unhappy customers are your greatest source of learning.”
I love this quote because no matter how well you run your business, unhappy customers are inevitable.
While there will be a percentage who are just unhappy people looking to complain about anything, most people will have legitimate points worth considering.
You can never see your business the way people on the receiving end of your service can, and listening to them is the only way to learn and improve.
Customer satisfaction is our priority.Our team is here to help, please don’t hesitate to contact us if you have any questions, comments or you need an assistance for your product.
LIVE CHAT is available from 8 am to 10 pm (local Italian time) from Monday to Saturday .
It may not be available on holidays. You can send us an e-mail, we will answer you as soon as possible.
In case you don't receive an immediate answer via Chat, please don't forget to leave your email address, we will get in touch with you.
Find answers to frequently asked questions about our products and services.
See the most common topics and more.
Our frequently asked questions area is constantly updated with new questions coming from our customers and pen collectors.
- What piston / converter filling do you use?
- How do I fill my piston pen?
- How do I clean my fountain pen?
- What does the worranty cover?
- Ink capacity?
Our office will remain closed for Summer Holidays till September 8th.We assure you that all your emails will be answered as soon as we return to the office.Thank you!
Get in touch with us