Delivery Information

Dispatch & Delivery.

We offer worldwide shipping with DHL.

Free over 500 Euros to: United States, CANADA, EUROPEAN UNION, UNITED KINGDOM, SWITZERLAND, NORWAY
EU shipping cost under 500 Euros is 25 Euros.
USA shipping cost under 500 Euros is 35 Euros
Australia shipping cost under 500 Euros is 35 Euros.

Shipping cost to other countries - 35 Euros for orders from 500 Euros.
Orders under under 500 Euros shipping cost: 60 Euros

We are sorry to inform our customers that FedEx and DHL are suspending delivery services to Ukraine, Russia and Belarus.
(for information - ww.dhl.com)

Courier Delivery European Union

We offer FREE delivery in Europe on orders from 500 Euros.
Shipping cost on orders under 500 Euros is 25 Euros.

Europe delivery with FedEx courier within 2-5 working days.

Please allow extra days for delivery during Italian or European national holidays, weekends and sale time.

Please be aware the courier are unable to deliver to some remote locations outside their service area.

If this is the case courier will contact you to collect your parcel from your nearest collection point.

We’re sorry, shipping to an alternative address other than the order address is not possible, please communicate if you would like to change your delivery address. This includes PO Box or an address in another country.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.

International delivery outside EU

International delivery all over the world.

International orders outside of EU will be delivered by FedEx or DHL within 5-10 working days.
International shipments outside of EU will be subject to local customs regulations and duty and tax charges. These duties and taxes are calculated based on both the type and value of the item being shipped.

From 1st January 2021, the United Kingdom is no longer part of the EU. If you are buying from the UK you may have to pay customs duty and tax when you receive your order.

From 29 August 2025, the Minimis of 800 USD was suspended and all shipments to the United States will be subjected to the tariffs of 15%.

Duties and taxes are not included in the price of the goods you purchase online and they will be calculated by your local custom with delivery of goods.

USA/Canada delivery 3-5 working days with FedEx/DHL
Australia / Asia delivery 3-7 working days with FedEx/DHL
Worldwide delivery 3-10 working days FedEx/DHL

Dispatch time, regular production.

All writing instruments, fountain pens and roller balls of regular production that are in stock can be dispatch within 5 working days.
If for some reasons, we have a limited stock on sale and purchased item is currently not available, you will be contacted by e-mail or telephone to resolve the problem. It will be your choice to wait, to choose another item or to cancel your order.

Please note, due to limited stock of some nibs, even if they are in constant production, we may need 3-5 days more to dispatch your order for the following nib sizes: EF, B, Stub, Italic, Flexy, Superflexy, Stub flexy, Cursive Italic flexy, Chinese nib, Oblique, Architect point.

Dispatch time, Limited Edition pens.

Our Limited Edition pens need many hours of work and for the moment will be ordered just by custom request, unless it is specified on the website the availability of the pen (IN STOCK).
dispatch time if in stock: 5-10 working days
dispatch time out of stock: 20-25 working days
When you order a Limited Edition pen, you can choose the available serial number on request.
Please contact our Customer Service for the availability and information.

Important information

At the moment of delivery, you will have to check:

that the number of packages on delivery corresponds to what is indicated on the invoice;
that the packaging is intact, not damaged or altered;

All our products are carefully packed in card boxes with Santini Italia Logo tape to protect against any kind of damage or loss.

Please check the integrity of the parcel once received. Any external damage or the lack of correspondence in the number of packages must be notified to the courier, putting the lettering “goods accepted under reserve" on the specific accompanying document.

In the case of a damaged package, write " goods accepted under reserve because the package is damaged”.